State Farm® Insurance Agent Mason Denton

"Glad to have good coverage with State Farm. The office staff was helpful and knowledgeable."

"Wonderful to work with especially when needing something last minute!"

"If you’re looking for a great insurance company State Farm is the one. Amy helped me so much, she is very great and knowledgeable very helpful in many ways. Amy guided me throughout the whole process and explained everything step by step to make sure I understood everything especially since it was the first time getting insurance on my own. State Farm has the best team!"

"I had high hopes for getting some clear advice on my coverage, but my experience was pretty disappointing. It felt like I was being rushed through the whole process, and my questions were met with really vague answers that didn't help me understand my policy at all. The office itself was fine, but the lack of personalized attention made the whole thing feel like just another transaction. I was really looking for someone to take the time to walk me through the details, but unfortunately, I walked away feeling more confused than when I started with Mason Denton - State Farm Insurance Agent"

"The best place I've ever did business with and your insurance premium went down and I'm 53 years old first time in my life after paying vehicle insurance goes down and they are very friendly and caring about their customers. I highly recommend Mason Dot Denton State Farm insurance over anyone else."

"Willo was very knowledgeable and helpful in getting my insurance straightened out. She took the time to explain differences and how they would affect my situation. Very happy with her help!"

"Super helpful team!"

"If you’re looking for a great insurance company, State Farm is the way to go. Alyssa helped guide me through the entire process, ensuring I understood everything, especially since this was my first time getting insurance on my own. They have a wonderful team!"

"Just made the switch from KY Farm Bureau to State Farm. Mason and his team made this process simple and smooth. Not to mention they saved us $1500/year!"

"Alyssa was so helpful and friendly. She was able to reduce my monthly payments significantly, taking a huge weight off my family. I’m so glad I chose Mason’s State Farm team!"

"The customer service at this location was absolutely immaculate! I love the people, they are so personable and they really care! 10 out of 10 experience and I highly recommend going."

"Great place and great prices!"

"Alyssa was wonderful. A very pleasure to work with. She was very understanding and had no problem explaining everything that I needed to know and how to do it. I very much enjoyed working with her and hope to even more in the future maybe not too much though. LOL. I was very appreciative that it wasn't all business that there was a form of personal communication. I would definitely recommend calling her if you're needing insurance. Thank you all so very much"

"I was searching for a better rate on my car insurance after spending way too long paying way too much. I was at work and they were able to handle everything over text and were very professional very easy to work with and had a new policy with astronomically better rates and I could not be more pleased"

"Had to travel and came back
Same great customer service and rates..
My favorite neighbors that always got my back...
❤️❤️❤️😊🙏🙏🙏"

"Great customer service. Thank you!!"

"I chose this company because they were so friendly, and quickly quoted my rate. Check them out. You’ll be surprised !!!"

"Mason Denton State Farm has an amazing team! The staff is always friendly, professional, and truly there to help whenever you need it. They take the time to answer questions and make the whole process easy and stress-free. Highly recommend!"

"I really enjoyed the conversation with Amy. She was a sweetheart and made the process of becoming a new member a joy. She explained everything as we went along with the paperwork. It was a pleasure meeting her."

"Mason and his team always go above and beyond to make sure the insurance needs of my family are taken care of. I am thankful to have an insurance agent who treats me like family. If I ever have questions in regard to my policies or coverages Mason is always a wealth of knowledge."

"Mason and his team have been great to work with. He is always attentive and quick to respond to any questions or issues I have, even if they are outside normal business hours. I would highly recommend Mason to anyone looking for an agent."

"I had a fantastic experience with Mason Denton State Farm when choosing life insurance policies for me and my daughter. Mason was incredibly knowledgeable and patient (and sometimes I test peoples patience!). I had a lot of questions, and he took the time to explain all my options thoroughly, helping me find an affordable policy that fit my family's needs perfectly. The entire application process was straightforward and much faster than I expected, with no hidden hassles. It's a great feeling to know my loved ones are protected with such a reputable company. Highly recommend their professional and friendly service!"

"I am disappointed that a negative star rating is not an option. This office's operations are comparable to those of a high-pressure sales environment, with an office space that is less than ideal. The only distinction is the superior quality of Mr. Mason's attire. None of the services or products we acquired were executed correctly on the initial attempt. We were clients of Farm Bureau for three decades prior to transitioning to State Farm. I would likely have remained with Farm Bureau had they offered more than a two-week window for new roof installation; indeed, the new roof was installed six weeks later. Consequently, our entire family opted to try State Farm. What I was not aware of is that Mr. Mason does not directly underwrite home and auto insurance policies; instead, these are forwarded to a third-party entity referred to as "underwriting." Therefore, when issues arise with insurance through Mr. Mason, the responsibility is attributed to underwriting, with the explanation, "we are unable to provide assistance."

We transitioned to Progressive, resulting in an annual savings of approximately $1,100 on our home and auto insurance. This substantial saving allowed us to enhance our coverage, including the addition of earthquake insurance for our residence while still achieving an annual net savings exceeding $200.

It is noteworthy that during my single year of coverage with them, my interactions with their representatives, either by phone or in person, surpassed the cumulative interactions I had over three decades with Farm Bureau. I am pleased to confirm the termination of my association with Mason and State Farm, effective today, October 31, 2025. I regret not having documented all interactions with him and his team, as we experienced two instances of misinformation. Therefore, I advise all prospective clients to meticulously record all communications.

Edit: Response to Mason's reply

The "claims" he reffers to are:
My son had 2 tickets PRIOR to getting insurance with Mason. He knew about them and even said repeatedly that my son will be on his own policy and not reflect on ours, his parents policy.

Next is glass breakage. My daughter was visiting and parked her new car in the driveway. My security cameras show that the rear glass was fine in one frame and shattered in the next at 4k resolution. No one was even outside or near the car. Nothing fell, it wasn't under a tree... This is the first time I've ever had glass breakage treated equally as a wreck claim.

Next claim was on the same car for hail damage. Whenever the amount wouldn't cover the damage on a full coverage car my daughter told Mason to drop the claim. It was only 2 weeks ago that we found out that not only did they not drop the claim but even though no money was used they would hold it against us.

Last straw, I am disabled and in a wheelchair. My VMI disability van has full coverage with roadside assistance. I had a flat tire while on the way to a doctor appointment. I called roadside to air up the tire only so I could drive it to a shop on Kentucky Ave. That also counted against us as a full claim.

So how many of the above sounds fair and legit? How good is your insurance if you can't even use the glass breakage you pay extra for or the "complimentary" roadside assistance to air a tire up? Then he tells you, "you are going to be canceled Jan 1st" because you used the insurance you overpaid for. You can try and dress that pig up however you want Mason, but it still shows that your insurance is poor at best and that you lied twice about my son being on his own policy wouldn't count against us on several occasions. Both you and office staff repeated that lie before we switched to you.

Now my son is on a completely different insurance company than ours so none of this can happen again. We all pay less with more coverage so at the end of the day it is a win for my family to get away from Mason and State Farm. I just don't want anyone seeing all 5 star reviews and think this is a good or even average insurance company."

"They been good to me helped me all they and the lady’s that work there are real sweet and Jennifer is missed"

"Always right on time. I love them❣️"